Order Cancellation
We do not accept order cancellations once an order has been placed. Thus, please only cart out after you ensure that you have selected the correct item(s) in the correct quantity, size and colour. DUO will not be held liable in the event that the wrong item(s) are purchased due to purchasing error.
Do also ensure that the correct address and mobile number are provided. Misinformation will result in a delay in delivery and a re-delivery fee of $3.50 will be charged if the parcel is returned.
Should you face any problems with your order, please contact hello@shopduo.co as soon as possible.
Shipping
Local Standard Shipping is a fixed fee of $3.50. All Local Standard Shipping comes with tracking from the courier. All orders will be shipped out within 2-4 working days upon notification of payment received and verification of payment. Shipping costs are non-refundable.
All local orders above $80 will enjoy complimentary Local Standard Shipping. Please note that the order value for complimentary Local Standard Shipping apply to the total value of the cart after discount codes are applied.
Shipments are sent out based on order numbers. We do not accept combined shipment requests for two separate orders.